![]() This element can also be a button, image or any other element on your page. For example, we have added the id 'hf-chat' to the anchor tag below: Live Chat.Refer to this article for more info - Delete account owner. Step 1: Add an ' id ' to the element (button), that you want to use for triggering the chat widget. HappyFox Chat has a provision for the account owner to delete him/herself from the HappyFox Chat account and transfer the account ownership to another agent/admin. ![]() This can be done under the Agents tab of your HappyFox Chat account.Ĭlick on the desired agent tile that needs to be removed, and select the 'Delete' option on the right pane below the agent image. The chat messages in the chat transcript will remain the same without being disturbed and only the visitor details will be deleted. With integrations, sync and streamline data between HappyFox Chat and all your favorite business apps. Putting experience first, HappyFox Chat is lightweight and mobile responsive. Visitor details includes Name, Email address, IP address, OS, Device info, and other information associated with the visitor that is shown in the left pane. HappyFox Chat is an Incredibly powerful live chat software that is simple, easy and fast. Widget Customizations Personalize your Chat experience. On choosing that, they will be prompted with a confirmation message to forget visitor details and on choosing 'Yes', the visitor details of that particular visitor will be deleted/cleared from all their transcripts. Routing and Queueing Reduce customer wait times & distribute support load evenly. They can go to the History tab and choose the desired Chat transcript tile and on the right pane, they can choose 'Forget Visitor details'. How to erase/delete the stored visitor details from the application?Īdmin can forget the visitor details in the chat transcript stored under the History section of their HappyFox Chat account. After editing the visitor details and clicking the ' Save' button, the visitor details will be updated in the desired chat transcript.ģ. That will give the provision to edit the visitor detail fields. They can go to the History tab and choose the desired Chat transcript tile and click the ' Edit visitor details' option on the right pane. How to edit the visitor details from the history section?Īdmin can edit the visitor details in the chat transcript that is stored under the History section of their HappyFox Chat account. You can set due dates, categorize these tickets under the default categories or create your custom categories. Categorize, Change Priority, Status & Due Date HappyFox converts any communication received via email, live-chat or phone into actionable tickets. ![]() Go to the 'History' tab.Ĭlick open the desired chat transcript's tile and click the ' Delete Conversation' option on the right pane.Ģ. Here is a quick look at what HappyFox offers in terms of help desk ticketing features. An admin can delete the chat transcripts from the chat history section of their account.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |